It's part of the crew's job, especially on a passanger ship, to deal with emergencies in a responsible manner, and certainly appreciation should be shown to those that managed their duty and more.
The employers who, simply for the sake of a few dollars, euros, rubles or whatever put what effectively were incompetent people, and to a degree that goes as far up as the master, onboard, should also be to blame - back to the old corporate responsibility again. No doubt the haranguing of the master will make a suitable smokescreen for them.