A friend out here bought a microwave oven from Amazon UK (don't ask why when they could have bought one in a local shop!) the company quoted 4 day delivery by DHL. 3 weeks later it arrived in a cardboard box covered in yellow DHL tape with big labels on saying 'repackaged on route'
Taking it out of the box it was absolutely battered, all the casing was bent and twisted, the door was hanging off and the led/control panel looked as though it had been skewered with a screwdriver.
The company (trading in Amazon)asked him to email photo's which he did, they fully recompensed him, told him to dump the new one and they would dispatch a second one using a different courier company.
Say what you like but nothing beats the good old uk post office.